IndiGo Under Fire For Charging High Fees On Cancelled Flights Amid Indo-Pak Tensions

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Last Updated:May 14, 2025, 10:26 IST

IndiGo had announced that it would waive cancellation charges for flights to and from prime airports till May 22 fixed the ongoing situation.

The screenshot showed Rs 8,111 marked arsenic hose cancellation charges. (Photo Credits: X)

IndiGo is facing backlash aft respective customers complained astir steep cancellation charges adjacent for flights called disconnected owed to rising tensions betwixt India and Pakistan. One of the passengers took to X to stock that contempt his Chandigarh to Mumbai formation being cancelled by the airline, helium was refunded lone Rs 2,050 retired of a summons that outgo implicit Rs 10,000. A screenshot helium shared showed Rs 8,111 marked arsenic hose cancellation charges on with Rs 300 arsenic work fees.

“The formation was cancelled connected relationship of India-Pakistan tensions and you person the audacity to deduct 80% of the fees!!! Other airlines person refunded astir 100% of the fares," the rider wrote. He besides tagged the Ministry of Civil Aviation and asked, “is this allowed?"

Responding to the post, IndiGo claimed that a afloat refund had been processed from their broadside and suggested that the disorder mightiness beryllium owed to the third-party level done which the summons was booked.

“Sir, pursuing our interaction, we’d similar to reassure you that the afloat refund for your booking has been processed from our end. Based connected the screenshot shared, it appears the accusation pertains to your question agent’s platform. We kindly petition you to scope retired to them straight for assistance successful claiming the refund. Thank you for your understanding," the hose said.

Earlier connected May 12, IndiGo had announced that it would waive cancellation charges for flights to and from prime airports till May 22 fixed the ongoing situation.

But much complaints person surfaced online. Another idiosyncratic claimed that portion trying to cancel a round-trip booking from Bangalore to Chandigarh (May 19 to 24), the strategy inactive showed a cancellation interest of Rs 20,000. “I person a booking from Bangalore to Chandigarh and backmost connected 19/5 and 24/5, which I was trying to cancel, but inactive showing a cancellation interest to beryllium charged amounting 20K. Kindly assistance and look into the matter," the station read.

There was a ailment by a lawsuit that said they hadn’t received their afloat refund adjacent aft being promised 1 by lawsuit care. “Kindly look into the matter, my formation from BLR to JDH connected 12th May was cancelled (B86SGX), nevertheless I was charged cancellation fees and contempt mailing to lawsuit work and being connected telephone with lawsuit work was promised a refund, but inactive implicit 4k person not been refunded," the idiosyncratic wrote.

Both IndiGo and Air India had cancelled flights to and from 9 airports successful North and West India for May 13 owed to information concerns. The affected airports were Jammu, Amritsar, Chandigarh, Leh, Srinagar, Jodhpur, Jamnagar, Bhuj and Rajkot.

The determination came aft a little restart of operations connected May 13, pursuing a shutdown that began connected May 7 due to the fact that of accrued subject hostility betwixt India and Pakistan.

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